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Here are some common enquiries on return/refund:

Raising return/refund requests

• [Return Refund] Can I request for an exchange?
• [Return Refund] How do I raise a return/refund request?
• [Return Refund] Can I raise a return/refund request after selecting Order Received?
• [Return Refund] What should I do if I have not received an order that is shown as Delivered?
• [Add-on Deals] How do I return/refund products purchased as Add-on Deals?
• [Return Refund] What are the effective supporting documents I can submit as evidence for my refund/return request?
• [Return Refund] What are the terms and conditions for returning products?

After submitting return/refund request

• [Return Refund] Why is my return/refund request status shown as Case Under Review?
• [Return Refund] How does Shopee resolve a dispute?

Shipping return parcels

• [Shipping Returns] How do I ship my parcel for return/refund?
• [Shipping Returns] How do I pack my parcel for return/refund?
• [Shipping Returns] How do I get a return label for my parcel?
• [Shipping Returns] How do I track my return parcel?

Receiving refunds

• [ShopeePay] How do I ensure that my refund will be processed to my ShopeePay account successfully?
• [Instalment] How will I be refunded if I paid by credit card instalment?
• [SPayLater] How will my refund be processed if I used SPayLater?
• [Shipping Fee] Will the shipping fee I paid be refunded if my order is returned/refunded?
• [Vouchers] Will my voucher be refunded if I request a return/refund for my order?
• [Vouchers] Will my voucher be refunded if my order is cancelled?
• [Shopee Coins] How will my Shopee Coins be refunded for an order that is cancelled/returned/refunded?

Information on Shopee Mall Return/Refund are listed separately.